Sr Program Manager, Business Ops Sr Program Manager, Business Ops …

Sr Program Manager, Business Ops Sr Program Manager, Business Ops …

Sr Program Manager, Business Ops Job Description Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal's 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Senior Program Manager will report to Leader of Business Operations, International Business based in Singapore. This person will provide project & program management skills by leading large business programs across International Markets. He/she will drive the completion of multiple parallel programs that can span across regional operational functions (Strategy, Product, Legal, Compliance, Government Relations, Marketing, Sales, Finance, PR/Communications) and local country organizations, involving multiple independent & interdependent functional/business work streams. For success, the person should have experience running both 'business' and 'Product/product development life cycle' programs, and be adept in negotiating across these different worlds.

This person will work closely with all levels of management within the organization, to facilitate tracking of program and project activities - requirements management, driving resolution in case of conflict/roadblocks, document success KPIs and ensure framework/dashboard to track them are in place, drive accountability and ownership in a matrix organization to meet overall commitment on time with quality. This person will be accountable to drive projects/programs to completion to get to desired objectives & goals.A strong program management and change management background, including experience with Operational Excellence best practices, software development and go-to-market processes is preferred. Experience working within an Internet company a plus. Experience working in Region structure is ideal, though not absolutely required. This is a visible role requiring strong communication and interpersonal skills. It's not a role for people who like to operate behind the scenes.Job Responsibilities:Program management tasks including, but not limited to:

  • Documenting key needs and success criteria for the program, and translating them into measurable KPIs 
  • Defining program and project schedules and resource requirements based on planning methodologies, deliverables, schedules, and tasks
  • Determining budget requirements and working with cross-functional groups to secure funding. Working with cross-functional leaders (Director & above level) and their team members to align required resources to project teams. Establish and maintain key relationships 
  • Aligning executive support for programs
  • Facilitation, coordination and project management of cross functional team tasks and activities
  • Ensure project task accuracy and drive resolution of issues and constraints 
  • Evolving program management process and tools to increase efficiencies of the Program and Project Management disciplines
  • Communicating status, issues, and risks in a comprehensive manner that incorporates the perspectives of all stakeholders, in a timely manner
  • Identifying and resolving problems, planning issues, and project changes. Escalation of unresolved issues requiring executive attention. Ability to segregate noise vs real issues
  • Leading program teams and projects through ambiguity to success 
  • Minimum 10-12 years of work experience in large size public company
  • At least 5-7 years of experience managing large scale programs
  • Experience in program management, planning & analysis
  • Proficiency with program management tools - MS Office, Project Plan, Visio, Think cell etc.
  • Strong communication and interpersonal people skills
  • BA/BS degree required; PMP; advanced degree preferred
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at


Experience Requirements: 
Not requirements
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